Refund policy
1. Policy Overview
As each piece is uniquely crafted to your personal specifications, we generally do not accept returns or exchanges (see Section 4 for statutory rights exceptions). Should you encounter any quality issues, please contact support@lifes7.com within 48 hours of delivery with your order number and clear photographic evidence.
2. Nature of Custom Products
-
Non-standard Manufacturing
Each ring is individually produced based on your specific measurements/engravings/design parameters, rendering it non-resalable. -
Size Accuracy Responsibility
Please carefully verify sizing details in your order confirmation. Minor variations ≤1.5% fall within accepted international precious metal craftsmanship standards.
3. Warranty Coverage
We resolve the following verifiable issues:
✔️ Material discrepancies
✔️ Significant craftsmanship defects
✔️ Major deviations from approved design proofs
❌ Change of preference/minor color variations/self-selected size errors
4. Legal Rights Disclosure
EU Customers (EEA)
Under EU Consumer Rights Directive Article 16(c), you acknowledge custom items are exempt from 14-day withdrawal rights. However, we comply with 2-year legal warranty obligations per European Sales Guarantee Directive.
US Customers
Per FTC regulations (16 CFR §435), you may request repair/remake/partial refund for material defects through mutual agreement.
5. Resolution Process
- Email support@lifes7.com (response within 48 business hours)
- Provide: Order number + issue description + 4 angled photos
- Technical review within 5 business days
- Agreed solution (may include repair/remake/store credit)
6. Limitations
- Modifications due to customer-provided errors incur production fees
- Damage from misuse/alterations voids warranty
- Natural gemstone inclusions are inherent characteristics
Business Information
DYNAMIC MOMENTS LTD
Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: support@lifes7.com
Compliance References:
U.S. FTC Mail Order Rule (16 CFR Part 435)
EU Consumer Rights Directive 2011/83/EU
UK Consumer Contracts Regulations 2013